HelpfulNerds.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services, including remote tech support for computers, mobile devices, software, and apps. By using HelpfulNerds.com, you agree to the terms of this policy.
2. Information We Collect
Personal Information: When you contact us for support, we may collect your name, email address, contact number, and payment details.
Device Information: During remote support, we may access details about your device, such as IP address, operating system, and software configurations, to diagnose and resolve issues.
Usage Data: We may collect information on how you use our website and services, including session duration, interaction with our support team, and the nature of the issues resolved.
3. How We Use Your Information
Providing Services: To deliver remote tech support, respond to your inquiries, and process transactions.
Improving Our Services: We use aggregated data to improve our services, enhance user experience, and troubleshoot system issues.
Customer Support: To provide customer service and resolve any issues related to your account or the services provided.
Marketing Communications: With your consent, we may send you updates, promotions, or other news related to our services. You can opt out at any time.
4. Sharing Your Information
Service Providers: We may share your information with trusted third parties who assist us in providing tech support, payment processing, and data analysis. These parties are bound by strict confidentiality agreements.
Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
5. Data Security
We implement robust security measures to protect your personal information, including encryption and secure access protocols. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Retention of Your Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete your information.
7. Your Choices
Access and Correction: You can access, update, or delete your personal information by contacting us at [email protected].
Marketing Opt-Out: You may opt out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us.
8. Children’s Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us to delete it.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with the effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
HelpfulNerds.com
1146 N. Central Ave #406,
Glendale, CA, 91202
Email: [email protected]